Customer Service Adviser

As a Customer Service Adviser in Basildon, you will support customers by phone and email, coordinating fleet vehicle pick ups and collections and ensuring each interaction reflects high service standards. In this full time, temporary role with hybrid remote working, you will serve as the first point of contact, handling enquiries with professionalism and accuracy.

Role Overview

Manage communication channels, organise logistics for fleet movements, and maintain detailed records to support smooth operational delivery.

Key Responsibilities

• Respond to inbound calls and emails with clear, friendly information.
• Arrange pick ups, deliveries, and collections of fleet vehicles, ensuring timely scheduling with internal teams and external partners.
• Log all customer interactions, update CRM systems, and track cases through to resolution.
• Investigate customer concerns, liaise with relevant departments, and ensure swift, effective solutions.
• Prepare and process required paperwork for vehicle movements and customer requests.
• Uphold the company's service standards, ensuring every customer receives a positive and consistent experience.

Skills & Experience

• Confident, clear, and empathetic communication style.
• Able to manage multiple tasks, schedules, and priorities.
• Comfortable resolving issues independently and collaboratively.
• Experience using CRM systems, email platforms, and scheduling tools.
• Passion for delivering exceptional service and building trust.

What Success Looks Like

• Customers feel supported and informed.
• Fleet vehicle movements are organised accurately and on time.
• Communication is consistent, professional, and proactive.

Location: Basildon • Pay: £12.71 per hour