Customer Service Adviser (11195)

Customer Service Adviser x3

Contract Type: Fixed Term Contract for 12 months

Location: Hybrid between home and our Shipley (West Yorkshire) office, minimum 1 day in office per week (outside of induction training)

Salary: £27,000 - £30,000 per annum

About the role

This rewarding role puts our supporters at the heart of everything we do, offering advice, information, and inspiration on fundraising, donations, events, and volunteer opportunities, such as cheering marathon runners or supporting campaigns.

With 98% of Macmillan's income from voluntary sources, you'll provide supporters with personalised information and support, refer to services like the Macmillan Support Line, and be the first point of contact across multi channels like phone, webchat, email, and social media.

You'll guide supporters through their fundraising journey, adapting to a reactive environment to meet service targets and ensure a quality customer care experience, helping supporters achieve their fundraising goals and make a significant difference for people living with cancer.

Start date and Induction training

Start date: 27th July 2026. Candidates must be able to join on this date.

First 2 weeks will be dedicated to induction training, requiring in person attendance at the Shipley office:

• 27th July and 3rd August 2026: 5 days per week in the office

About you

The skills and experience that we are looking for in the role are:

• Established customer service professional ideally with multi channel contact centre experience and strong written and verbal communication skills.
• Skilled in office systems and processes including Microsoft Office, Workforce Management and Customer Relationship Management systems.
• Experience of organising and flexing own workload to meet service needs and quality and volume performance targets.
• Ability to engage and support others and build rapport both internally and externally.

Recruitment Process

Application deadline: 23:59 on Sunday 14th June 2026.

Interview dates: Shortlisted candidates will be invited to an online interview and short assessment via Teams between 22nd June and 26th June 2026.

All applications are anonymised until an interview has been confirmed to ensure fairness and consistency in selecting the best candidate.

For advice and reasonable adjustments during the application or interview process, contact the Macmillan TA Team at .