Customer Service Adviser - Doncaster Web Shop - Leedale Online Pharmacy

Customer Service Advisor - Web Team

Location: Branch Service Centre, Doncaster Schedule: 5 Days Per Week

The Company

Weldricks is a proud, family-owned pharmacy group with 60 stores and over 650 dedicated employees across South Yorkshire, Lincolnshire, and the East Riding.

We are offering an exciting opportunity to join our highly regarded Customer Care team. At Weldricks, our customers are at the heart of everything we do; they rely on us for expert advice and insight into a wide range of healthcare needs. We are seeking applicants who can truly bring "something special" to our service culture.

Do you want to be part of an elite team? Our customer service currently holds an outstanding 4.9-star rating on reviews.io!

The Role

As a key member of our Web Shop team based in Doncaster, you will:

• Deliver High-Quality Care: Manage all aspects of website customer service administration with precision and empathy.
• Be the First Point of Contact: Promptly and professionally answer telephone calls and emails.
• Provide Order Transparency: Keep our customers updated on the movement of their orders and the status of their inquiries.
• Resolve Challenges: Handle customer complaints effectively and in line with our established procedures to ensure a positive resolution.

The Person

We are looking for a motivated individual who is:

• Service-Oriented: Naturally comfortable providing great service to a wide variety of customers.
• Communication-Focused: Possesses a strong command of written and spoken English.
• Adaptable: Able to handle multiple inquiries while maintaining a calm, helpful demeanor.

Ready to join a team that values excellence? Apply today to become part of the Weldricks family.