Customer Service Adviser - Apprenticeship

About the Role

We are looking for a Customer Service apprentice to join our in store, Customer Service team on a 15 month programme in partnership with our training provider. This programme will provide you with the skills necessary to manage the customer service experience across complex scenarios and achieve a Level 3 Customer Service Specialist qualification.

Responsibilities

• Support customers primarily face to face and, at times, through telephone and email.
• Aim to resolve queries on first contact, minimising future contacts and simplifying processes for the benefit of the customer.
• Take ownership and resolve queries in line with Harrods policies and values.
• Work collaboratively across teams to get the right solution for the customer within the shortest possible timeframe.
• Record the reason for contact accurately to allow the business to understand opportunities for improvement.

This role is fully on site, working 5 out of the 7 days a week.

Qualifications

• Willingness to learn.
• Strong communication skills.
• Resilience to succeed in an apprenticeship programme.
• Previous experience in a customer facing role is beneficial but not required.
• Personable and able to adapt to different customer profiles.
• Confidence in developing strong working relationships with wider teams and building business knowledge to support colleagues and customers.

About Us

Harrods is one of the world's leading luxury department stores. Our mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

We celebrate and invite applications from all cultures, backgrounds and experiences. We believe in the potential for growth and value individual strengths.

Benefits

In this apprenticeship you will receive training through one to one sessions, webinars, online learning, remote support, live webinars with industry experts, independent learning and ongoing mentoring. You will have regular progress reviews with tutors and your line manager, exposure to the wider services team, and the opportunity to implement studies into your day in the department.

Additional Information: Time Type - Permanent; Department - Customer Service Team.