Customer Service Administrator
Posted 4 days 19 hours ago by Brook Street
Customer Service Administrator
Location: Bishopgate House, Darlington, DL1 5QE
Rate of Pay: £15.09ph, Weekly Pay
Working Hours: 37 hours per week - Monday to Thursday: 8:30am - 4:30pm - Friday: 8:30am - 4:00pm
Working Arrangements: Hybrid - 3 days per week in the Darlington office, 2 days per week working from home
Contract Duration: 3 months, with a possibility for extension
The Department for Education is seeking Customer Service Administrators to join the team at Bishopgate House in Darlington. These temporary roles support essential operations by providing high-quality administrative and customer service assistance to both internal and external stakeholders, including local authorities and schools.
Key Responsibilities- Act as the first point of contact for external customers (e.g. local authorities and schools), handling incoming and outgoing telephone calls.
- Manage high volumes of telephone communication, particularly during peak periods.
- Process Service Request Forms (SR Forms) submitted by external stakeholders, resolving queries or escalating them when necessary.
- Deliver an efficient, customer-focused Service Desk support service in line with departmental and Data Operations standards and procedures.
- Ensure all service delivery meets performance indicators, service level agreements, security requirements, and complies with the Data Protection Act 2018 and GDPR.
- Collect and process complex survey returns, analyse the source of data errors, and contact relevant data providers to obtain accurate information.
- Ensure data handling meets quality standards and timescales set by internal customers.
- Comfortable and confident handling high volumes of telephone calls.
- Strong administrative skills with a keen eye for detail.
- Proficient in Microsoft Office applications (e.g. Word, Excel, Outlook).
- Good literacy and numeracy skills.
- Excellent verbal and written communication skills.
- Strong interpersonal skills, with the ability to build rapport and work collaboratively.
- Able to take ownership of tasks and follow through on commitments.
- Problem-solving mindset with resilience under pressure.
- Strong time management and organisational skills.
- Ability to produce high-quality work and support colleagues in achieving shared goals.
Applicants must have the facilities to work from home for part of the week. This includes:
- Secure and reliable internet access
- A private and comfortable working environment suitable for handling sensitive information (e.g. not a shared space)
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.