Customer Service Administrator

Capita is looking for an experienced Administrator to work within our regulated Financial Services division on a key Life & Pensions client. The role will be offered on a fixed term contract basis for 12 months. The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and mail. You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided. Ideally you will bring strong administration skills in the FCA regulated Financial Services sector, with Life & Pensions experience being advantageous, however full training will be provided on specific products and processes. Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

Job title: Customer Service Administrator Job Description: Salary: £27,248 Hours: 40 Hours a week. Monday - Friday between the hours of 8am - 5pm. Location: Office based in Skypark, Glasgow. Hybrid contract, however expect first 6 8 week to be office based during training, then c.1 day per week in the office.

Any offer of employment is subject to our pre employment background vetting checks.

Capita is an equal opportunity and disability confident employer.

What will you deliver?

• Processing calculations and life/pensions related data to in house systems and in line with documented procedures.
• Complete administration tasks within service standards.
• Refer complex problems to senior staff.
• Receiving, investigating, and responding to all customer inquiries.
• Ensure customer records are accurately maintained.
• Communicate effectively both verbally and in writing.
• Achieve targets to maintain productivity, quality, and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accurately complete any quality/productivity documentation required.

What are we looking for?

• Excellent demonstrable administration skills.
• Preferable with experience in the Life & Pensions or regulated Financial Services sector, ideally in a customer service role or administration role.
• A genuine passion for helping people.
• Confident communicator with a professional and friendly manner.
• Excellent listening skills and an ability to problem solve.
• A fast learner with an attention to detail.
• The ability to work under pressure and prioritise workload.
• Someone who is punctual and reliable.
• Excellent accuracy skills.
• Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English.

What can we offer you?

You will be given fantastic training and development for your career in financial services.

A starting salary of £27,248 per annum.

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.

You'll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors.

There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

Our purpose is to create a better outcome for you.

About Capita Regulated Services

At Regulated Services, we're transforming the world of life and pensions, and mortgage services. We're delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future.

Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management.

Join us and discover better as you shape the future of regulated services.

Equal Opportunities

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

If you require this support you can apply for this support at

Location: Glasgow, United Kingdom

Time Type: Full time

Contract Type: Fixed Term (Fixed Term)

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.