Customer Service Administrator

Customer Service Administrator (Call Centre) vacancy!

• Annual Salary: £27,010
• Location: Finchley Central, N3
• Job Type: Permanent, Full-time

Join our team as a Customer Service Administrator in a dynamic call centre environment. This role is perfect for someone who thrives in a fast-paced setting and is committed to delivering exceptional customer service. You will be handling a high volume of inbound calls, managing email correspondence, and processing data efficiently.

Day-to-day of the role:

• Handle a high volume of inbound calls from homeowners, solicitors, and third parties.
• Identify caller needs, resolve queries, and manage expectations effectively.
• Coordinate with internal departments and direct calls as needed.
• Maintain accurate records and update the database consistently.
• Review information from systems, leases, and HM Land Registry.
• Escalate priority issues where required.
• Manage correspondence in line with company policies.
• Support team members and contribute to team objectives.
• Identify trends and suggest process improvements.

Required Skills & Qualifications:

• GCSEs (or equivalent) in English and Maths (Grade C or above).
• Strong IT skills, including database use and data entry.
• Excellent communication and customer service skills.
• High attention to detail and strong organisational ability.
• Ability to multitask in a fast-paced environment.
• Strong understanding of data protection and accuracy.

Benefits:

• Competitive salary with potential increase.
• Hybrid working option available after probation.
• Structured working hours with rotating shifts.
• Professional development and training opportunities.

Apply now!