Customer Service Administrator

Customer Service Administrator

An opportunity has arisen for a Customer Service Representative to join a global market leader who specialise within chemical and ingredient distribution based in Belfast.

This is a Full-Time, 9 Month Fixed-Term Contract (to cover Maternity Leave).

Working hours: Monday to Friday.

With a salary of £26,000 per annum.

Job Role:

You will be responsible for supporting the sales team across different industries, helping to make sure customer orders run smoothly from start to finish.

Essential Criteria:

• Previous Customer Service experience
• Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels
• Ability to work on your own initiative as well as part of a team
• Ability to manage and prioritise a busy workload while handling multiple tasks at once
• Strong attention to detail and accuracy

Main Duties and Responsibilities:

• Processing customer orders from start to finish, including entering orders, invoicing and following up where needed
• Supporting internal and external Account Managers across all product lines
• Keeping customers updated and handling day to day questions and clarifications
• Following up on open orders, payments, or any outstanding issues
• Working closely with Account Managers, Business Development Managers and the Logistics team to make sure everything runs smoothly