Customer Service Administrator
Posted 12 hours 11 minutes ago by Hays
Remote Administrative Support Assistant - (Full-Time or Flexible Hours) Are you a highly organised individual with excellent communication skills and a passion for helping others succeed? We're looking for a motivated
Administrative Support Assistant to join our growing consultancy team, supporting our consultants and clients across the UK.This is a remote working opportunity, ideal for someone who thrives in a flexible, fast-paced environment and is eager to learn. No prior ISO knowledge is required-full training will be provided.
About the RoleYou'll play a key part in supporting our consultants by helping to create and manage documentation, policies, and procedures for a wide range of clients. You'll also provide top-tier customer service and ensure smooth communication between our team and clients. ️
Key Responsibilities
- Provide professional and timely customer service via email and Microsoft Teams
- Assist clients with queries and support requests
- Create and format documentation using company templates and AI tools
- Support consultants in preparing client-specific ISO documentation
- Maintain accurate records of communication and documentation
- Occasionally, I attend client visits with senior consultants (travel expenses covered)
What We're Looking For
- Strong organisational skills and attention to detail
- Confident using Microsoft Word, Excel, and Teams
- Comfortable learning new technologies (training provided)
- Able to work independently while being part of a collaborative team
- Friendly, professional, and customer-focused
- Previous experience in admin or customer service roles is a plus