Customer Service

Location: Burton upon TrentSalary: £26,000-£27,000 per annumContract Type: Full-Time Temporary to PermanentDepartment: Customer Service & Administration

We are seeking a proactive and detail-oriented Customer Support Administrator to join our growing team. This is an excellent opportunity for an individual with strong customer service skills and a passion for delivering exceptional support.

The successful candidate will be responsible for managing customer records, handling product enquiries, resolving customer issues, supporting online marketplace activity, and contributing to sales growth through outbound customer engagement. Strong Excel skills and the ability to work effectively in a fast-paced environment are essential.

• Maintain accurate customer records using Microsoft Excel and internal systems.
• Ensure customer information is regularly updated and remains accurate.
• Manage customer documentation and administrative processes efficiently.

• Respond to customer enquiries via telephone and email in a professional and timely manner.
• Deliver outstanding customer service and effective problem resolution.
• Escalate complex issues to the appropriate department when required.

• Manage customer enquiries relating to products across online marketplaces, including Amazon and eBay.
• Maintain accurate and up-to-date product listings.
• Monitor and respond to customer reviews and feedback.
• Liaise with the fulfilment team to ensure smooth order processing and customer satisfaction.

• Conduct outbound calls to existing and prospective customers.
• Promote products and identify opportunities to increase sales.
• Understand customer requirements and provide suitable product recommendations.
• Record and report on sales activity and customer interactions.

• Resolve customer complaints professionally, empathetically, and efficiently.
• Follow up with customers to ensure satisfactory outcomes.
• Maintain accurate records of complaints and resolutions.

• Keep detailed records of customer interactions, enquiries, and sales activities.
• Identify recurring issues and provide feedback to support process improvements.
• Contribute to enhancing the overall customer experience.

• Previous experience in a customer service, sales support, administration, or order processing role.
• Strong proficiency in Microsoft Excel and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• A positive, customer-focused approach.