Customer service

As a Customer service employee, you are responsible for account management of several clients for their logistic processes.

Description

• Order to cash process
• Key account management
• Being in contact internal and external stakeholders via e-mail and phone.
• Working with several software systems; warehouse management system, order management, MS Office
• Processing of the daily incoming and outgoing order flow
• Inventory management
• Making sure all the communication goes smoothly between all team members involving logistics processes.
• Reporting, analysing ongoing problems/points should be improved.