Customer Service / Sales Order Specialist
Posted 2 hours 25 minutes ago by Pertemps Manchester
£31,665 Annual
Permanent
Full Time
Temporary Jobs
Lancashire, Worsley, United Kingdom, M28 7
Job Description
Customer Service / Sales Order Specialist - Minimum 2 years' experience
Location: Worsley, Manchester (Hybrid - 2 days office / 3 days home)
Salary: £31,665 per annum
Hours: Full time, 37.5 hours per week
Contract: Ongoing temporary role with strong potential to become permanent
BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley, Manchester. This is an ongoing temporary opportunity that is expected to lead to a permanent position.
This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.
Key Responsibilities
Skills & Experience Required
Exceptional candidates without contact centre experience may be considered.
Working Pattern
What's on Offer
Candidates must be aware of the hybrid working arrangement and office location prior to interview.
To apply or for more information, please submit your CV for consideration.
Location: Worsley, Manchester (Hybrid - 2 days office / 3 days home)
Salary: £31,665 per annum
Hours: Full time, 37.5 hours per week
Contract: Ongoing temporary role with strong potential to become permanent
BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley, Manchester. This is an ongoing temporary opportunity that is expected to lead to a permanent position.
This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.
Key Responsibilities
- Managing complex customer and sales order queries from start to resolution
- Investigating and resolving issues across multiple systems
- Working at pace while balancing competing priorities
- Proactively identifying improvements and challenging existing processes where appropriate
- Collaborating with internal teams to ensure excellent customer outcomes
Skills & Experience Required
- Previous experience in a call centre or contact centre environment (2 years)
- Proven experience handling complex customer or order-related queries
- Strong systems capability, ideally with exposure to SAP, AWS and Salesforce
- High resilience and the ability to work under pressure
- Self-motivated, proactive, and confident working independently
Exceptional candidates without contact centre experience may be considered.
Working Pattern
- Monday to Friday, shifts between 8:00am - 5:15pm
- Occasional Saturday morning shift (7:00am - 12:00pm) approximately once every three months
- Hybrid working: 2 days in the office / 3 days working from home
What's on Offer
- Salary of £31,665 per annum
- Hybrid working model
- Opportunity to step into a higher-level role with real autonomy
- Strong chance of securing a permanent position with a global organisation
Candidates must be aware of the hybrid working arrangement and office location prior to interview.
To apply or for more information, please submit your CV for consideration.