Customer Service - Call Centre

Customer Service Representative

Location: Bradford / Hybrid
Salary: £24,800 + excellent benefits
Hours: Full-time, Monday-Friday on rotating shifts
Saturday working: 1 in 3 Saturdays (currently 1 in 5, mornings only, voluntary) - all from home

About the Role

We're looking for a friendly, confident Customer Service Representative to join our Customer Service team. You'll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience. No call centre experience is required - full training is provided.

What You'll Do

• Handle inbound customer calls and queries across multiple channels
• Process cases efficiently and accurately
• Keep customers updated and ensure they fully understand outcomes
• Escalate issues when needed
• Record information clearly to support customer journeys
• Follow company policies, processes and regulatory requirements
• Represent positive behaviours and values in all interactions

What We're Looking For

• Strong verbal and written communication
• A positive attitude and willingness to learn
• Someone who embodies values like teamwork, integrity and responsibility
• Adaptable, open to change and part of a celebratory, supportive culture
• Previous customer service experience is helpful but not essential
• No formal qualifications required

Training & Hybrid Working

• 4 week classroom training
• Hybrid working available after completing training
• Clear, achievable performance criteria support hybrid eligibility

Benefits

• 25 days holiday + bank holidays
• Hybrid working options available
• Regular company events and celebration days
• Pension scheme with strong employer contribution
• Gym membership discounts
• Cycle to Work scheme
• Free flu vouchers, eye tests, and other well being perks
• Staff discounts
• Weekend reward schemeAnnual company party with complimentary food & drink

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.