Customer Service - Automotive

Job Title: Customer Service Advisor
Location: Corby
Pay: £30,000PA
Hours: Mon-Sat (any 5) 9am-6pm

This is a temp to perm contract!

Key Responsibilities Customer Interaction & Diagnosis

• Handle inbound and outbound calls from customers reporting vehicle concerns.
• Use structured questioning and technical insight to identify low level faults remotely.
• Clearly communicate next steps while setting accurate and realistic customer expectations.

Booking & Coordination

• Arrange mobile repair appointments based on technician availability and customer location.
• Work closely with the Mobile Repair Team to ensure seamless job handovers.
• Maintain accurate and detailed records of diagnostics, conversations, and customer actions.

Claims & 3rd Party Supplier Management

• Manage repair and warranty claims through cinch's appointed 3rd Party Supplier using the company portal system.
• Review reported faults and proposed work to ensure all repairs are appropriate, authorised, and fall within warranty or agreed claim guidelines.
• Complete and maintain all associated administrative tasks to support claim approval, repair progression, and audit requirements.
• Act as a point of liaison between customers, internal teams, and the 3rd Party Supplier to ensure clarity, accuracy, and timely resolution of claims.
• Monitor claim status and follow up where required to ensure work is completed within agreed service levels.

Escalation Handling

• Support upset or dissatisfied customers with patience, empathy, and professionalism.
• Escalate complex or unresolved issues to the Back of House Team Leader or relevant teams.
• Monitor escalated cases and follow through to ensure successful resolution.

Quality & Compliance

• Ensure all customer interactions meet cinch's quality, compliance, and service standards.
• Provide insight and feedback from customer interactions to support ongoing improvement.

Interested? Please click 'APPLY NOW' for your CV to be forwarded to us for consideration and one of our recruitment consultants will be in touch!