Customer Service - After Sales Team

A national business based within Tamworth ( car needed as on the outskirts) are seeking to recruit an experienced customer advisor expert with senior administrative skills to work in a well established team.

The role is varied and fast paced and requires candidates to demonstrate high levels of accuracy coupled with strong organisational skills Role:-To ensure you provide a high level of ongoing internal support/ communication to all allocated sectors

Key focus on customer service and proactively managing all aspects of administration & reporting
Manage customer satisfaction & risk to business by handling complaints / discrepancies
Non-conformance & error reporting
Authorise process for returns/ credits
Maintaining and developing relationships with customers
Project based activities

To be a success we are looking for following:- An energetic and enthusiastic candidate who prides themselves on professional customer service, strong attention to detail ,able to work under pressure at times in a dynamic and demanding environment. IT literate , methodical approach to work able to work in a team and on your own initiative,