Customer Retentions Consultant

Global Payments is looking for a Retention Executive to join the sales and operations team and help shape the future of global commerce.

• Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions.
• Listen attentively to customers' concerns and reasons for wanting to leave, demonstrating empathy and understanding.
• Present compelling solutions and alternatives that address customers' pain points and convince them to stay.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed retention targets and objectives.

• Excellent communication skills, with the ability to build rapport and trust with customers.
• Customer focused with a passion for delivering exceptional service.
• Proven ability to work in a fast paced and demanding environment.
• Self motivated and goal oriented with a drive to achieve and exceed targets.
• A track record of meeting or exceeding retention goals.
• Bonus: Experience working within a retention environment.
• Bonus: Experience using a dialler and CRM system.

Global Payments Inc. is an equal opportunity employer.