Customer Retention & Loyalty Specialist

Sytner Finance and the Specialist Division have an exciting opportunity for an exceptional individual to join the Divisional F&I Team as a Retention & Loyalty Specialist for our six Scottish businesses representing Porsche, Ferrari, Lamborghini, and Bentley across Glasgow and Edinburgh.

This is a telephone-based role, so the successful candidate must be a self-starter with a proactive approach and strong communication skills with staff and customers at all levels.

Sytner has a proven track record of developing high-caliber individuals, making this role a great platform to launch a career in the Motor Trade or gain entry into the Sales environment. It may suit a university graduate with some customer service experience looking to start in the motor industry.

If you believe you meet the requirements, this dynamic, high-impact role could be the next step in your career!

Minimum requirements include:

• Experience in telephone-based customer retention, customer service, or automotive industry experience in sales or service roles.
• Living in Scotland with the ability to commute daily to either Edinburgh or Glasgow.

Why choose Sytner?

We offer an industry-leading benefits package and foster an environment where everyone feels valued and can reach their full potential.

• Enhanced holiday entitlement - 33 days including bank holidays
• Industry-leading maternity, paternity, and adoption pay
• Career development opportunities
• Recognition of long service every 5 years
• Discounted car schemes
• High street discounts
• Discounted gym memberships
• Cycle to work scheme
• One paid voluntary/community work day per year

We value diversity and are committed to creating an inclusive environment. We welcome applications from all backgrounds and offer adjustments during the recruitment process upon request.

For more information on reasonable adjustments and the recruitment process, please click here.

Join us and be part of a company that represents over 23 prestigious vehicle brands across 140 UK dealerships. We pride ourselves on developing talent and building careers, with colleagues recently scoring 89% on our engagement survey.