Customer Resolution Specialist (English + Spanish/Italian)

Barden is delighted to be working with a leading global technology company on an opportunity for a Customer Resolution Specialist to join their Ireland-based team.

Please note: Fluency in English plus Spanish or Italian is essential for this role.

This is a varied opportunity suited to someone who enjoys getting to the bottom of challenging customer issues, finding practical solutions and working with different teams to get things resolved.

What You'll Be Doing

• Take ownership of customer issues that require a deeper level of investigation


• Review case details, gather relevant information and determine the best course of action


• Support customers across a range of channels, including phone and digital platforms


• Deal with complaints, disputes and other high-priority matters in a calm and professional manner


• Work with specialist teams when an issue requires additional input or expertise


• Keep clear and accurate records of cases and actions taken


• Manage a varied workload while meeting agreed deadlines and service standards


• Help identify ways to improve how customer issues are handled

About You

• 2+ years' experience in customer service, claims, complaints, case management or a similar environment


• Confident dealing with challenging conversations and finding solutions


• Strong written and verbal communication skills


• Excellent attention to detail and ability to assess information


• Comfortable working in a fast-moving environment where priorities can change


• Flexible to work a range of shifts, including weekends and public holidays

Interested?

If you have experience dealing with complex customer issues and enjoy finding solutions, we'd love to hear from you.