Customer Resolution Specialist: Complex Queries & Outcomes

Marks & Spencer Plc is hiring a Customer Resolution Advisor in the UK. You'll step in when a query or complaint has escalated and needs careful investigation, clear ownership and a thoughtful response.

You'll spend time speaking with customers on the phone, understanding concerns, gathering information and helping to reach the right outcome. You'll work with stores, suppliers and wider teams to understand what happened and drive the right resolution.