Customer Representative - Thetford

At Nationwide, a Customer Representative role supports customers across all channels - from till transactions and inbound calls to product applications through digital sales. You will provide first class service in person, on phone and online - training will be provided.

It is an important role within the branch and is the gateway to protecting and looking after our customers, working closely as a team.

We need a Customer Representative for our branch in Thetford, Norfolk.

This branch is a multiskilled location and closes to the public every Monday and Wednesday. On these closure days you will support customers by taking calls on our savings line and also provide banking support. You will give the same level of exceptional service to customers with their everyday banking and savings enquiries over the phone.

This role is a 12 month secondment opportunity, working full or part time (28-35 hours per week), Monday to Saturday. If advertised part time the salary will be pro rata.

You must live within a 45 minute commute of the branch. For those outside this distance please check other vacancies closer to you.

What you'll be doing

As a Customer Representative you will:

• Build meaningful relationships with customers via their preferred channel of choice.
• Navigate the world of banking and savings, providing expert guidance and support to customers over the phone.
• Solve customer queries and turn challenges into opportunities to deliver customer satisfaction in every call.
• Thrive in a fast paced environment where your decisions can make a real difference in people's lives.
• Experience the exhilaration of working in an evolving sector with new technologies and trends, staying ahead by mastering the latest product and process regulations.
• Embrace the challenge of meeting our goals with the satisfaction of shaping the future of multiskilled banking.

About you

We're not just looking for your experience and skills - we're also interested in who you are as a person. We want our employees to be diverse and to reflect the diversity of our customers.

To be a good fit you will:

• Be comfortable guiding customers through online banking and discussing our range of services.
• Adapt your style to suit all customers' needs and use digital tools and applications with confidence.
• Show empathy, honesty, a drive to improve, and a focus on delivering brilliant customer outcomes.

Behavioural attributes

• Feel what customers feel - step into customers' shoes and use their feedback and insights to empathise and understand their needs.
• Say it straight - speak honestly and directly, share diverse perspectives and use language everyone can understand.
• Push for better - challenge the status quo and take responsibility for continuous improvement and personal development.
• Get it done - prioritise what has the greatest impact, be decisive and accountable for delivering brilliant customer outcomes.

Benefits

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub - access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Job Info

• Job Identification: 2187
• Apply Before: 04/27/2026, 10:55 PM
• Locations: 21 Riverside Walk, Thetford, Norfolk, IP24 2BB, GB