Customer Representative - St. Ives

Making a meaningful difference for our customers, every day

As a Customer Representative, you will make a real impact from day one. You'll be a key part of the branch team, supporting customers in person, over the phone and online. You'll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you'll be trusted to adapt your approach to meet the needs of different customers and situations.

We're looking for a Customer Representative for our branch in St. Ives, Cambridgeshire. This role is a 12 month Fixed Term Contract working part time, 21 hours per week, Tuesday to Friday. If this role is advertised as part time, your salary will be pro rata.

Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.

What you'll be doing

Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.

Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.

Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.

Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.

Take responsibility for doing things the right way - following processes, spotting potential issues and escalating concerns where needed to protect customers and Nationwide.

Above all, you'll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

About you

We're proud of our branches and the service they provide to our customers. The experts at Moneyfacts agree and have named Nationwide as the 2026 Branch Network of the Year.

Our Customer Representatives deliver simply brilliant experiences for our customers. You don't need experience in banking, but experience or a passion to work in a customer service environment will help you thrive.

• You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
• You bring patience, empathy and strong people skills, to fully understand our customers' banking needs.
• You're comfortable working in a fast paced environment, where priorities can shift and no two interactions are the same.
• You stay calm under pressure, adapt quickly and approach change with a positive mindset.
• You're confident using technology and are digitally savvy.
• You enjoy working as part of a high performing team and understand that great customer experiences are built through a strong team.
• You communicate clearly and naturally with people and can confidently guide customers face to face, on the phone and through our digital services.
• You take ownership to get things done, and act with care and integrity to protect our customers and their money.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours every colleague needs to display:

• Feel what customers feel - We step into our customers' shoes, use their feedback and insights to empathise with them and understand their needs.
• Say it straight - We are honest and direct, openly sharing diverse perspectives to reach the best conclusions.
• Push for better - We challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, are decisive and take accountability for delivering brilliant customer outcomes.

What you'll get

• 25 days holiday per year, increasing to 30 over time. You can buy up to 10 extra days each year.
• Wellhub access for a range of free and paid health and wellness options.
• Up to 2 days of paid volunteering a year to support causes that matter to you.
• Ongoing training and development to grow your skills and build a rewarding career in banking.
• An annual performance related bonus recognises the impact you make.
• Private medical insurance to help you look after your health and wellbeing.
• A highly competitive pension to help you build a strong foundation for retirement.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• A great selection of additional benefits through our salary sacrifice scheme.

Disability Confident

We're a Disability Confident Level 3 Leader and continually evolve our policies and practices to support everyone. Whatever your needs, we're here to help.

Job Info

• Job Identification 4080
• Apply Before 07/29/2026, 10:55 PM
• Locations 8 Sheep Market, St. Ives, Cambridgeshire, PE27 5AH, GB