Customer Representative - Hartlepool
Posted 7 hours 59 minutes ago by Description This
As a Customer Representative, you will make a real impact from day one.
You'll be a key part of the branch team, supporting customers in person, over the phone and online. Your day will involve handling everyday transactions, answering queries, and guiding customers toward banking services and digital tools that make managing their money easier. No two days are the same, and you'll be trusted to adapt your approach to meet the needs of different customers and situations.
We're looking for a Customer Representative for our branch in Hartlepool, County Durham.
This role is a 12-month Fixed Term Contract, working full-time, 35 hours per week, Monday to Saturday.
This branch is a multi-skilled location and closed to the public every Wednesday. On these closure days, you will primarily support customers by taking calls on our savings line and providing banking support over the phone.
You'll need to be within a 45 minute commute of the branch you're applying to work in.
Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, and no holiday is taken during this time. Your start date will be confirmed once an offer is made.
Key Responsibilities- Welcome customers into the branch and take the time to understand their needs, offering trusted, friendly help with their banking.
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
- Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
- Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
- Take responsibility for doing things the right way: following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide.
- Play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.
- You don't need experience in banking, but experience or a passion for a customer service environment will help you thrive.
- You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- You bring patience, empathy and strong people skills to fully understand our customers' banking needs.
- You're comfortable working in a fast paced environment where priorities can shift and no two interactions are the same.
- You stay calm under pressure, adapt quickly, and approach change with a positive mindset.
- You're confident using technology and are digitally savvy.
- You enjoy working as part of a high performing team and understand that great customer experiences are built through a strong team.
- You communicate clearly and naturally with people and can confidently guide customers face to face, on the phone and through our digital services.
- You take ownership to get things done, and act with care and integrity to protect our customers and their money.
- 25 days holiday per year (increases over time to 30); you can 'buy' up to 10 extra days each year.
- Wellhub access for a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year to support causes that matter to you.
- Ongoing training and development to grow your skills and build a rewarding career in banking.
- Annual performance related bonus to recognise the impact you make.
- Access to private medical insurance to help you look after your health and wellbeing.
- A highly competitive pension to help you build a strong foundation for retirement.
- Life assurance to provide peace of mind in the event of your death.
- A great selection of additional benefits through our salary sacrifice scheme.
We're a Disability Confident Level 3 Leader, the highest level. We are constantly evolving our policies and practices to ensure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you.
Job Information- Job Identification: 2697
- Apply Before: 06/22/2026, 10:55 PM
- Location: 111 York Road, Hartlepool, TS26 9DL, GB