Customer Representative - Bradford

Overview

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.

It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.

Job Details

We need a Customer Representative for our branch in Bradford, West Yorkshire.

This is a 12 month Fixed Term Contract working full time, 35 hours per week, Monday to Saturday.

If this role is advertised as part time the salary will be pro rata.

You'll need to be within a 45 minute commute of the branch you're applying to work in. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes, please check our other vacancies that are closer to you.

Training & Onboarding

Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. Within those first few weeks, we ask that no holiday is taken.

Responsibilities

• Handle transactions on the till.
• Allocate time handling inbound calls from customers.
• Support product applications through digital sales.
• Provide first class service in person, via phone and online.
• Answer customer queries across various channels including online and phone.

About You

We're not just looking for your experience and skills - we're also interested in who you are as a person. Are you someone who really wants to make a difference for our customers? Working for a building society gives you the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer's needs. You need to be comfortable using digital tools and applications.

Our customer first behaviours put customers and members at the heart of how we work. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel, Say it straight, Push for better, Get it done. You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Benefits

• Access to private medical insurance.
• Highly competitive pension to help you build a strong foundation for retirement.
• Annual performance related bonus.
• Training and development to help you progress your career.
• Great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub - access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Job Info

• Job Identification 2693
• Apply Before 04/24/2026, 10:55 PM
• Locations 1 Tyrrel Street, Bradford, West Yorkshire, BD1 1RU, GB