Customer Relationship Coordinator
Posted 1 day 6 hours ago by Croda Singapore
Croda is a FTSE100 organisationwhere we truly believe our people are our difference and this, along with ourvalues of Innovative, Responsible and Together, create 'our Purpose, Smart scienceto improve lives '. With over 5,000 employees globally, we specialise in theresearch and development of innovative ingredients for the Life Science andConsumer Care markets.
We are focused on developing our inclusive culture throughaccountability, collaboration and innovation. By joining Croda, you will bepart of a team who are using smart science to create a more sustainable future.
As we deliver our ambitious2030 Growth Strategy, we're looking for a full time Customer Relationship Coordinator tojoin our team at Cowick to provide our customers with excellent customer service andsupport from order entry through to delivery, ensuring orders are managedefficiently and customer needs are met at every stage of the process.
Who We're Looking For:- Educated to GCSE level, or equivalent.
- Excellent communication and interpersonal skills.
- Strong attention to detail and a high level of accuracy.
- Previous experience in a customer service or customer-facing role.
- Confident using systems and Microsoft Office applications.
- Previous experience using SAP would be advantageous.
You will play a key role indelivering excellent customer experience, supporting customers and internalteams to ensure a seamless service from order entry through to delivery.
- Providing excellent customer service to a dedicated account portfolio. Being the main point of contact for all customer enquiries.
- Building strong relationships with customers to support satisfaction, retention and long term business growth.
- Setting up and maintaining accurate customer master data.
- Processing customer orders accurately and efficiently, including understanding of stock availability.
- Managing the full customer service process from order entry through to delivery.
- Working collaboratively with internal teams and stakeholders to deliver a high-quality customer experience.
- Handle customer aftercare including complaints, delivery issues and service-related problems to achieve customer satisfaction.
- Working to meet KPI's and SLA's
- Contribute to continuous improvement to the customer service process.
The successful candidate will receive a competitive salary and benefits package including:
- Defined benefit pension scheme
- 25 days paid holiday allowance (plus bank holidays)
- Private medical insurance
- Free lunch in on-site restaurant
- Access to share plans
- Cycle to work scheme
- Car leasing scheme
- Generous parental leave
- Free car parking on Croda sites
Inaddition to the benefits above, employees also have access to a salarysacrifice car scheme (after 6 months with the company), Cycle to Work scheme ,Health Cash plan and Employee Assistance Programme. As well as access to numberof health and wellbeing initiatives throughout the year.
Pleasenote salary criteria is applicable for this benefit.
This is a hybrid role.
If you require any reasonable adjustments during the hiring process or experience any issueswith our online application process, please email .
Why Croda?At Croda, we believe our people areour difference. We are people-led, driven by the desire to do good and delivervalue, a unifying principle shaped by all the great people that havetravelled through Croda since our beginning in 1925. We pride ourselves on bringing togetherdiverse teams and talents from across the globe and, guided by our values ofResponsible, Innovative, and Together, we are passionate about building aninclusive, collaborative, and diverse organisation with innovation and customerfocus underpinning all that we do.
Croda is anequal opportunities employer and positively encourages applications fromsuitably qualified and eligible candidates regardless of sex, race, disability,age, sexual orientation, marriage or civil partnership, pregnancy or maternity,religion or belief.