Customer Relations Assistant

IKEA Belfast are looking to welcome Customer Relations Assistants to join our team. Bring your problem solving flair and people skills to our Customer Relations team, where you'll turn tricky moments into great experiences. From smooth returns to assembly advice and spotting product issues, you'll be the go to expert who keeps customers smiling.

What we offer

• Start Date of employment will be: 13th June 2026.
• Hourly rate of £13.45 per hour.
• 20 hours weekly working 4 days per week including evenings and 3 out of 4 weekends.
• 12 hours weekly working 3 days per week including evenings and 3 out of 4 weekends.
• Working hours are between 10am and 8:30pm.
• We can discuss flexibility to match your life and our business needs during the interview.

Benefits

• 15% IKEA discount & discount portal helping you save £100's on high street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Personal growth, learn a new language with Rosetta Stone available to all IKEA co workers.
• Given Day - Additional days' paid leave to take at any point during the year, when it's important for you.

What you'll need to have

• Adept at switching between tasks, value teamwork and able to complete assignments without direct supervision; this will cover the checkouts and returns desk.
• Customer first mindset, making the customer feel valued and supported in everything you do.
• Computer literate and able to work with technology.
• Confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

What you'll be doing day to day

• Use your knowledge and problem solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• Ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Support customers experiencing difficulties in product assembly and be able to order and exchange spare parts where needed.
• Work on the checkouts, supporting customers with card & cash transactions.

We care for the people

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us and feel valued in the workplace.