Customer Operations Specialist

Role: Customer Operations Specialists
Location: Tongwell, Milton Keynes - hybrid working
Hours: 37.5 hours per week: 09:00 - 17:00 with a 30-minute lunch and a 15-minute break.
Start: ASAP
Duration: 12 months initially
Basic Rate: £14.77 per hour

Your New Role:
In this role, you will play a vital role in delivering exceptional customer experiences while supporting the smooth day-to-day running of our contact centre operations.
This is a fast-paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most.
While this role is initially temporary, it provides a strong foundation for starting your career within the company, with the potential to progress into permanent opportunities across the business.

You will be:
* Handling inbound customer enquiries via phone and email
* Managing escalated queries with professionalism, empathy, and sound decision-making
* Identifying and supporting vulnerable customers with care and patience
* Working collaboratively with colleagues to resolve issues at the first point of contact where possible
* Maintaining a customer first approach while meeting operational targets
* Ensuring all interactions are compliant with FCA requirements, internal policies, and regulatory standards

What You'll Need to Succeed:
* Have experience in a fast-paced, customer-focused environment (financial services preferred but not essential)
* Stay calm and resilient under pressure
* Are flexible and adaptable, happy to support where needed most
* Communicate clearly and confidently with customers and colleagues
* Enjoy working as part of a collaborative, team-oriented culture
* Are motivated by helping customers and delivering the best possible service and outcomes

Compliance & Integrity
You'll work to the highest standards, ensuring compliance with:
* FCA regulations
* Data Protection (DPA)
* Anti Money Laundering
* SAF, ECCD, Code of Conduct
* Anti Bribery and Corruption policies

Full training will be provided.

What You'll Receive in Return:
Opportunity: Work with a leading automotive brand.
Modern Facilities: The spacious, modern headquarters in Tongwell, Milton Keynes, offer amenities such as an on-site café, hot desks, and free parking
Technology: Contingent workers receive their own laptop.
Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
Long-Career Progression: Potential for permanent role opportunities.

Join Us
If you're looking for a role where you can learn, adapt, and make a real difference to customers, this is your opportunity to join a leading global brand with a strong customer-centric culture.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.