Customer Operations Specialist - Data-Driven & SLA-Focused

A leading logistics firm in London is seeking a Customer Operations Coordinator to enhance customer experience through data-driven insights and operational efficiency. You will ensure customer requirements are implemented and collaborate with cross-functional teams to drive improvements. The ideal candidate possesses strong communication skills, logistical knowledge, and a proactive approach to problem-solving. This permanent, full-time position comes with the opportunity to work at the heart of freight innovation.