Customer Loyalty & Retention Specialist

Biffa Waste Services in Barlborough, England, is seeking a Loyalty Team Executive to improve customer retention by handling contract termination requests and identifying customers who need support. This reactive role collaborates across departments to identify opportunities to better assist customers and reduce churn.

The position offers 37.5 hours per week, a competitive bonus scheme, and on-site parking, with comprehensive training and development and 24 days holiday plus bank holidays.