Customer Liaison Officer

Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Grimsby operations.

This is a permanent role with travel across Grimsby and Boston. The core working hours are Monday to Friday 8am-4:30pm. This role can be based in Grimsby or Boston.

The Customer

We are proud to announce that the role will involve working on the Lincolnshire Housing Partnership (LHP) contract to deliver planned and retrofit works, collaborating with a strong team of project and site management, skilled trades, commercial staff, and a local supply chain.

Duties and Responsibilities

• Lead resident and community engagement initiatives, building strong relationships with local communities.
• Deliver clear and effective communications to customers and residents about the nature and scope of works.
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
• Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
• Resolve access related or resident issues promptly, escalating where necessary to ensure timely solutions.
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
• Serve as the first port of call for tenants supporting them through their planned and retrofit refurbishment work.
• Work within a friendly, established, and supportive team.

What You Will Need

• Previous experience of working in a customer facing role.
• Ability to deal with sensitive situations.
• Resilience and strong negotiation skills.
• Proficiency in Microsoft Office.
• Full driving licence.
• Experience of working within the Social Housing sector.
• Competitive salary based on experience with profit related bonus.
• Motor expenditure allowance (£4,000) or company car.
• Salary sacrifice car lease.
• 25 days annual leave + bank holidays + your birthday off (34 days total).
• Sick pay.
• 26 weeks full pay maternity leave.
• Annual pay reviews.
• 8 weeks full pay paternity leave.
• Discounted gym memberships at national and local gyms.
• Up to £3,000 colleague referral fee.
• Vast directory of training on bespoke in house Learning Management System.
• Private healthcare and dental care.
• Cycle to work scheme.
• Retail and mobile phone provider discounts.

We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.