Customer Journey Manager
Posted 2 hours 46 minutes ago by Ventula Consulting
Customer Journey Manager - Credit Platforms/Lending | £365-£455 (Inside IR35) - 6-month contract - London (2x a week onsite)
Our financial client is looking for strong Customer Journey Managers with strong Product Ownership, Customer Journey Optimisation and Product Discovery experience to support a major Credit & Lending transformation programme.
Day Rates (Based on Experience):
- Junior: £365/day
- Mid-Level: £410/day
- Senior: £455/day
Key Responsibilities:
- Own and optimise end-to-end Credit & Lending customer journeys.
- Lead product discovery workshops, design sprints and journey mapping.
- Identify customer pain points using research, insights and data.
- Translate customer needs into product improvements and prioritised backlog opportunities.
- Collaborate with Product Owners, UX, Engineering, Credit Risk and Operations.
What We're Looking For:
- Experience in Customer Journey Management, Product Discovery or Service Design.
- Strong customer journey mapping and optimisation skills.
- Experience with FigJam, Visio or similar tools.
- Strong stakeholder engagement and Agile product delivery experience.
- Banking, Credit/Lending or Credit Decisioning experience is highly desirable.
We're seeking someone with a strong Product Ownership and Customer Journey Management mindset, who takes a proactive, customer-centric approach to discovery, journey optimisation and delivering meaningful business outcomes.
Location: London (2x a week onsite)
Duration: 6-month contract
Day Rate: £365-£455 (Inside IR35) - dependent on experience