Customer Journey Manager (12-month FTC)

End Date Tuesday 02 December 2025 Salary Range £59,850 - £66,500 Flexible Working Options Hybrid Working, Job Share Job Description Summary ABOUT THIS OPPORTUNITY Lloyds Banking Group embarks on a transformative journey to reshape the financial landscape and elevate the customer experience. As part of this ambitious venture, a dedicated Customer Journey Manager is sought to join the Planning, Analysis, Reporting and Cost Management lab. This role is a 12 month secondment. The Finance Platform is at the heart of our innovative change, providing new tools that support forecasting and management reporting. We're pushing the boundaries to deliver world-class systems and processes, and we want you to be part of this exciting chapter! ABOUT LLOYDS BANKING GROUP We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. Job Description WHAT YOU WILL BE DOINGDay to day you'll be; Understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. Leading the continuous improvement of the journey and orchestrating across functional boundaries to ensure journey efficiency. Integrating insights and knowledge from disparate data, processes, and systems relevant to the customer journey. Continually evaluating the journey's efficiency from both customer and business perspectives. Coordinating cross-functional alignment on journeys to ensure flawless execution. WHAT YOU'LL NEED Experience of working in a role where you have led with a continuous improvement mindset. Excellent stakeholder communication and management skills to bring the customer journey and product into alignment. Ability to translate customer requirements into product deliverables. Ability to integrate insights and knowledge from disparate data, processes and systems which are relevant to the customer journey. Experience of understanding and optimising the end-to-end customer experience to ensure the needs of the customer remain at the forefront of all journeys.AND ANY EXPERIENCE OF THESE WOULD BE REALLY USEFUL Strong understanding of Financial Services products and services, with expertise in the Oracle Suite. WHAT'S IN FOR YOUYou'll be pivotal in shaping the financial strategy and success of our business, with opportunities for continuous learning and career development within a dynamic and supportive environment. Work with a diverse team that values collaboration and innovation.We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policiesOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. It's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.Join our journey!Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities. Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop. We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together. As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Crown Dependencies are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Crown Dependencies would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.