Customer Experience Team Member

Full-Time RoleOutstanding facilities and office environment - staff fun daysFree parking and immediate starts availableWe are actively seeking experienced Customer Service Advisors for a leading logistics provider in the Coleshill area.Our Customer Service Advisor roles are always hugely popular. You would be representing a well-known brand that is committed to making long-term investments in its people.Daily responsibilities include:

• Receiving and handling a high volume of inbound customer calls relating to order placement, stock availability, delivery updates, complaint handling, and much more.
• Updating the in-house CRM system.
• Working with and consolidating Microsoft Excel spreadsheets.
• Maintaining a high level of customer service at all times in a bright and professional manner (ideally with at least six months' experience in a customer service advisor role).

Hours of work:7.5-hour shifts between 7:00 am and 6:00 pm, Monday to Friday.Rate of pay:£12.74 per hour, rising to £12.87 per hour plus additional benefits after 12 weeks.Benefits include:

• 30 days' annual leave (pro rata).
• Work-from-home options once on a permanent contract.
• Potential overtime opportunities paid at time and a half.
• Reward and recognition schemes, including Employee of the Month awards and prizes.
• Free on-site parking.
• Social committee events, including Chip Butty Fridays, film days, competitions, prizes, and more as part of a monthly engagement plan.
• Pool table and dartboard in the canteen.
• Large screens showing sports and other events, with radio throughout the week.
• Smart-casual dress code, with dress-down days on the last Friday of each month and occasional fundraising events for the social committee.
• Modern office facilities and equipment.
• No work on Christmas Day, Boxing Day, or New Year's Day.

Additional benefits upon becoming a permanent employee include:

• Advantages Programme, offering discounted cinema tickets, gym memberships, retail discounts, childcare vouchers, cycle-to-work funding, healthcare benefits, 24/7 GP video consultations, eye care, a company pension, and long-service awards.
• Career progression opportunities within a leading international logistics provider.

If you are interested in applying for our Customer Service Advisor role and feel that you meet the above requirements, please click Apply today!