Customer Experience RCA Specialist

A customer excellence team is seeking a Root Cause Analyst based in Manchester. In this role, you will enhance customer experience strategies by identifying areas of friction and underperformance through detailed analysis of customer complaints and claims data. The ideal candidate will have expertise in root cause analysis methodologies, strong data synthesis skills, and experience in a financial services or insurance setting. Collaboration with stakeholders to implement improvement actions is key. Join us to drive actionable change!