Customer Experience Leader - Certification & Compliance

Kiwa, delivering TIC services globally, is seeking a Certification Manager to spearhead the Customer Experience function from our Dunstable base. You will lead a high-performing team, oversee onboarding, quotations, contract reviews and certification support across the lifecycle, and drive improvements using KPI data and stakeholder insights.

The role requires strong governance, cross-functional collaboration and ensuring audit readiness across internal and accreditation processes, with a hybrid