Customer Experience (CX) Agent
Posted 3 days ago by Phillip Jeffries
We are looking for a Customer Experience (CX) Agent based in London to join our International Sales team. In this role, you will deliver a high touch client experience while representing a brand defined by creativity, craftsmanship, and a strong, collaborative culture.
This role reports to the CX Manager and follows a hybrid schedule of three days in the office and two days remote. During the first 90 days of training, you will be expected onsite four days per week, Monday through Thursday.
What you'll do- Accurately enter purchase and sales orders
- Prepare shipping documents including customs forms and packing slips
- Track shipments and provide timely updates to clients
- Communicate with customers by phone and email
- Follow up on memos, reserves, and customer inquiries
- Provide thoughtful and efficient solutions to any claims or concerns
- Collaborate across departments to ensure smooth operations and client satisfaction
- Located in London or Greater London
- At least 2 years of experience in customer service, sales support, or data entry
- Fluency in an additional European language is a plus
- An interest in luxury interiors and high end design
- Excellent verbal and written communication skills
- Strong Excel and data management skills
- Ability to manage multiple priorities with care and precision
- A collaborative, can do attitude with strong follow up habits
- Experience working in a fast paced, team oriented environment
- Comfortable with a hybrid work schedule combining office and remote days
- Competitive salary
- Company bonus program
- Annual Cost of Living Increase
- Paid days off per calendar year
- Paid holidays
- Detailed onboarding plans that outline 30/60/90 goals and trainings.
- Earn Paid time off for community service - Up to 3 days per year
- Employee Discount on PJ Wallcoverings
Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.