Customer Experience Agent (German Speaking)

Role

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will work to ensure customers receive the product they ordered as fast as possible and, when something goes wrong, take actions to make it right.

• Interact with buyers and sellers with a customer-first attitude to ensure a positive experience
• Resolve all customer issues regarding payments, orders, shipments, and general questions in a high-quality, timely manner
• Become an expert in the Whatnot product, processes, and systems to drive positive outcomes for users
• Collaborate with other departments to troubleshoot, research, and resolve open questions
• Identify opportunities to eliminate repeat contacts and improve the overall customer experience

The role offers flexibility to work from home or from one of our global office hubs. Team members in this role must live within commuting distance of our Dublin hub.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. A hungry individual looking to start their career in a fast-paced environment, willing to take on any role or task, and learn new skills as part of building a great company. A customer service mentality with a passion to achieve the best possible outcome. Here's what we're hoping to see in your background:

• 2+ years of support experience handling email and/or chat services
• Weekend availability required
• Fluent in English and German, with a deep understanding of the DACH market
• Understanding of Ecommerce and Marketplace operations
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• Customer-first mindset and a proactive approach to problem-solving
• Knowledge of Collectibles is a plus
• Bachelor's degree preferred
• Previous startup experience is a plus

Benefits

• Generous holiday and time-off policy
• Health insurance options including medical, dental, and vision
• Work-from-home support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly wellness allowance
• Annual childcare allowance
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Pension plans internationally
• Monthly allowance to support app usage and familiarity
• Parental Leave
• 16 weeks of paid parental leave plus one month gradual return to work (company leave allowances run concurrently with country leave requirements)

Whatnot Candidate Privacy Notice is available for review as part of the application process.

EOE

Whatnot is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that work is better when we encourage, support, and respect the diverse skills and experiences represented within our workforce.