Customer Experience Advisor

Job Advert: Customer Experience Advisor

Duration: 6 months fixed term contract

Location: Coventry

Salary: £25,300

Working Hours: Full Time Monday to Friday, 9 to 5, hybrid working - 3 to 4 days in office

Role Purpose for a Customer Experience Advisor:

Covering a busy period within the business, you will be reporting to the Customer Care Manager and working as part of a team to ensure effective, seamless working between the Sales and Marketing teams, Showroom, Finance and Distribution/Fulfilment Departments.

Key Responsibilities of a Customer Experience Advisor:

• Ensure inbound queries are dealt with in an effective manner
• Provide an excellent customer experience
• Investigating customers issue offering time, and cost appropriate solutions and feeding back into the business to ensure root causes are addressed accordingly
• Deal with complaints and escalate when required
• Proactively manage queries via social media channels to ensure timely and appropriate responses are provided in a public forum
• Update the in house database to ensure records are kept of contact with the customer
• Liaise with courier companies regarding deliveries and queries
• Complete refund authorisation if required

Key Skills/Attributes of a Customer Experience Advisor:

• Previous experience in a customer focused role
• Exceptional communication skills with the ability to build rapport with customers quickly
• Highly organised, efficient and capable of completing tasks within set timeframes
• Positive attitude and the ability to work effectively both independently and as part of a team
• Passionate at providing excellent customer service
• Proficient in Microsoft applications

If you're enthusiastic, motivated, and eager to contribute to a thriving business, we'd love to hear from you. Apply today to join the team as a Customer Experience Advisor and take the next step in your career.

For more information, please send your CV in or apply online for this role.