Customer Experience Advisor - Hybrid (Office/Remote)

The Ascentis Group is seeking a Customer Service Advisor to join our Customer Experience Team in the UK. You will act as a first point of contact, handling inquiries across phone, email, web chat and online forms, ensuring timely, professional support and outcomes.

Based in Lancaster with 35 hours per week and a hybrid pattern (home on Fridays), you will develop product and system knowledge, assist with CRM updates, and contribute to customer communications and resources while driving continuous