Customer Excellence Manager (Supply Chain)

We are pleased to offer a unique opportunity for a Customer Excellence Manager to join our client, with responsibility for delivering an outstanding customer journey from start to finish. This role focuses on ensuring services are delivered efficiently and accurately, while promoting excellence through effective leadership, ongoing improvements, clear communication, issue resolution, and strong collaboration across departments. The client is a global organisation operating within FMCG.

Key Responsibilities

• Manage, support, and develop the Customer Service team to maintain exceptional service delivery and a customer-focused environment.
• Identify and implement improvements across customer processes, systems, and feedback mechanisms to elevate overall satisfaction.
• Oversee the accurate and timely handling of sales, transfer, and return orders, ensuring robust system use and documentation control.
• Serve as the main contact for complex or escalated customer queries, ensuring they are resolved effectively.
• Establish, monitor, and report on key performance indicators to enhance service levels, efficiency, and responsiveness.
• Work collaboratively with departments such as sales, operations, production, technical, and finance to ensure smooth and consistent service delivery.

The Ideal Candidate

• Demonstrated experience managing teams within customer service, customer experience, or administrative functions. Specifically within a distribution/manufacturing organisation.
• Industry experience gained from within a supply chain/products-based setting.
• Strong commitment to a customer-focused approach, with the ability to foster a culture centred on quality and efficiency.
• Experience working across multiple departments to deliver on customer expectations.
• Excellent organisational, communication, and stakeholder engagement skills.
• Proficiency in performance tracking, reporting, and driving continuous improvement initiatives.
• Skilled in handling escalated issues with a professional and solution-oriented mindset.
• Comfortable using IT systems, including ERP/CRM platforms and Microsoft Office tools.
• Background in a fast-paced manufacturing or supply-driven environment is advantageous.
• Experience with registration processes, dossier preparation, and interaction with regulatory bodies.
• Results-oriented with strong commercial awareness.
• Strong written and verbal communication skills, including the ability to present effectively.
• Willingness to travel across the UK, Ireland, and occasionally internationally.
• Ability to work independently as well as collaboratively within a team.

The package for this role contains a competitive salary of between £45,000 - £50,000. There is parking on site and the opportunity to work from home within the business's hybrid policy also. Enhanced annual leave allowance and wider benefits.

Honeycomb is committed to providing equality of opportunity to all.