Customer Escalations Specialist

Arcus FM in Redditch is seeking a Customer Resolution Agent to be the first point of contact for escalations and complaints from internal and external customers, managing end-to-end work order resolutions within SLAs. You will handle calls, emails and requests with organisation, attention to detail and confidentiality, delivering solutions and driving customer satisfaction.

This 40-hour per week role runs across 7am-7pm over 7 days, with a salary of £29,256 per year plus a benefits package