Customer Enablement Manager

Company Description

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the world's leading job platform.

Job Description

Join our team and you'll be responsible for driving scalable operational excellence across the Sales and Service organisation.Working in theCommercial Enablement department, you will lead cross-functional collaboration and create impactful enablement content to ensure the wider Sales and Service organisation has access to timely, relevant, and actionable information. Acting as the bridge between operational strategy and execution, you will help shape the journey of both our customers and our internal teams.You will play a vital role as we reimagine the labour market to make it work for everybody.

This is a 12 month FTC.

Your responsibilities:

• Designing and implementing processes which enable the Sales and Service teams to deliver support and drive value to customers at scale.
• Owning the roll out of processes for the team, working to consistently improve our customer experience.
• Rolling out the communication for programmes that decrease time to value.
• Owning the customer communication plan, which includes standardised departmental decks and timely Enablement alerts to surface business-critical messaging to front-line teams.
• Facilitating and mapping the success onboarding for both customers and success new starters to ensure that there is consistent onboarding journey.

Qualifications

• You will be an excellent communicator at heart and work well with stakeholders at all levels within a Sales and/or Service environment.
• You love problem solving and able to quickly absorb complex information.
• Advanced MS Office skills including PowerPoint.
• Experience creating and delivering content including presentations, decks and videos.
• You are an expert at prioritisation and feel comfortable managing lots of projects at the same time.

Additional Information

We're a community here that cares as much about your life outside work as how you feel when you're with us. Because your job shouldn't take over your life, it should enrich it. Here are some of the benefits we offer:

• 29 days holiday allowance + bank holidays
• Private medical and dental healthcare
• Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Cycle to work scheme
• Hybrid working model (3 days working from the office)
• Volunteering days
• and you can bring your dog to the office on Mondays and Fridays!

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:

• Armed Forces Covenant: Bronze Award, Employer Recognition Scheme
• EcoVadis: Bronze Award
• Fertility Friendly Employer, accredited by Fertility Matters at Work
• RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
• Stonewall: Gold Award
• Stonewall: Top 100 Workplace Equality Index (85)