Customer Complaints Resolution Specialist

A leading financial institution is seeking a Complaints Resolution Analyst for its Arklow office. The candidate will need to excel in customer service, addressing complaints both in writing and over the phone. Key responsibilities include composing thorough responses to complaints and ensuring compliance with regulations. Applicants must be fluent in English and Polish, possess strong communication skills, and be comfortable using Microsoft applications. The position requires on-site work for at least three days per week to meet customer needs.