Customer Care Team Lead Hybrid, KPI-Driven Coach

JLA Limited is looking for a Customer Care Team Leader based in Ripponden. This permanent full-time role combines 3 days in-office work with hybrid options. You will lead the Customer Care team, ensuring effective resolutions and driving improvements in customer service outcomes.

The ideal candidate will have strong customer service knowledge and experience in team leadership, alongside a supportive benefits package including well-being programs, career development support, and an attractive annual leave policy.