Customer Care Team Lead - Scale & Excellence

Wrisk is seeking a Customer Care leader to oversee the frontline team and ensure high service standards. You will work with the Customer Care Manager to motivate agents, meet SLAs, and spot opportunities for renewals and new business while maintaining compliant processes.

You will build a positive, collaborative culture, lead monthly 1-2-1s, and partner with trainers to close skill gaps. This role offers true hybrid flexibility and a chance to shape the customer experience at Wrisk.