Customer Care Specialist

Overview

Customer Care Specialist - Slough - £2.6k + great benefits

The Role

An exciting opportunity has arisen for a Customer Care Specialist to join the financial services division of one of Europe's top 10 banking groups. This is a fantastic opportunity to become part of a forward-thinking organisation that continues to grow, innovate and invest in both its people and customer experience.

As a Customer Care Specialist, you will play a key role in delivering outstanding service to customers and retailers, managing enquiries, processing contract changes and ensuring every interaction is handled professionally and efficiently. Working within a supportive and high-performing team, you'll have the opportunity to develop your skills, build your career and contribute to the ongoing success of a globally recognised financial institution.

This Customer Care Specialist position is ideal for someone who enjoys problem-solving, building relationships and delivering exceptional customer outcomes within a fast-paced and rewarding environment.

Key Responsibilities

• Process customer contract changes, including early settlements and voluntary terminations.
• Respond to customer and retailer enquiries via telephone, email and written correspondence.
• Manage customer and retailer issues through to resolution.
• Update contract management and workflow systems accurately and efficiently.
• Make outbound calls where required to support customer service activities.
• Build strong working relationships with customers, retailers and internal stakeholders.
• Ensure all activities are completed in line with regulatory requirements and company policies.
• Monitor workloads and escalate any concerns relating to service levels or backlogs.
• Meet individual performance targets and service standards.
• Contribute to continuous improvement initiatives and departmental projects.
• Maintain accurate records and documentation at all times.

About You

• Previous experience within a customer service, customer care or contact centre environment.
• Experience within financial services, consumer finance or another regulated industry would be advantageous.
• Strong verbal and written communication skills.
• Excellent attention to detail and organisational skills.
• Ability to prioritise workloads and manage multiple tasks effectively.
• Confident problem solver with strong decision-making abilities.
• Comfortable handling customer queries and managing expectations.
• Strong negotiation and objection-handling skills.
• Proficient in Microsoft Word and Excel.
• Self-motivated team player with a positive and professional attitude.

The Offer

• Salary of £26,500 plus great benefits.
• Opportunity to join the financial services division of one of Europe's top 10 banking groups.
• Supportive, collaborative and welcoming team environment.
• Comprehensive training and ongoing professional development.
• Genuine career progression opportunities.
• Modern working environment.
• Opportunity to work for a business that continues to grow and invest in its people.
• Stable, long-term career opportunity with a respected market leader.

Apply Now

If you're looking for more than just another customer service role and want to build your career with a successful, forward-thinking organisation that genuinely values its employees, we'd love to hear from you. Apply today and take the first step towards joining a business where your contribution is recognised, your development is supported and your future is full of opportunity.