Customer Care Specialist - Spend -German Speaker

About the Role

Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you'll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence.

In this role, you'll collaborate with cross-functional teams and learn our ever-evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency.

What You'll Do

• Respond to customer queries via email, chat, and phone in a timely and knowledgeable manner
• Troubleshoot and resolve issues while providing accurate information and following up as needed
• Document interactions and escape complex cases to the appropriate teams
• Ownership of incoming requests from customers, including the creation of tickets for the internal organization
• Ownership for tracking-to-resolution of recorded incidents or bugs
• Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe
• Internally, you're the first point of contact for knowledge on the operational use of our software
• Let us help you move to one of our hubs with relocation support

What We're Looking For

• Background in finance and or accounting is a strong plus
• Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
• Ability to handle a variety of tasks at a high frequency
• Structured and detail oriented approach to work
• Fluency in English and German, additional languages are a plus

What we offer

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of vacation days plus public holidays
• Take control of your physical health with your choice of private healthcare or a gym allowance
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Make your money go further with our flexible compensation plan
• Focus on your family with 17 weeks' paid parental leave during your child's first year
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from Anywhere" days per year
• Nurture your language skills with in real-life English, Spanish and Catalan lessons
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

Perk is an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.