Customer Care Specialist - Empathy-Driven Support Pro

Filloway is seeking a friendly and capable customer support voice to handle orders, delivery and account questions. Customers trust us with their health, and care is where that trust is earned; you will help people across orders, delivery, returns and accounts with empathy and speed, feeding learnings back into the product.

You will resolve queries via email and chat, identify patterns for improvements, and partner closely with pharmacy and operations to ensure smooth service and accurate