Customer Care Representative

Job Description

Customer Services is a strategic partner to both our customers and businesses and focuses on creating exceptional customer experiences and generating revenue growth.

Responsibilities

• Collaborate with the team to fulfill daily tasks within specified SLAs.
• Handle inbound and outbound calls to address customer queries professionally.
• Provide responsive and professional email support to internal and external customers.
• Utilise our internal system for order processing to ensure accurate and timely customer orders.
• Work closely with the Service Complaints team to address issues promptly.
• Collaborate with Customer Master Data Team to maintain complete and accurate customer account data.
• Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.

Preferred Requirements

• A first experience in a customer centric role is preferred.
• Confident computer user.
• Strong team working skills to collaborate effectively.
• Excellent interpersonal skills for seamless communication, demonstrated problem solving competence.
• Ability to work independently within a complex environment with the ability to prioritise multiple projects and synthesise data.

Benefits

We prioritize on site collaboration and require a minimum of 4 days of in office presence per week for most roles, while offering flexibility for remote or field based positions. BD provides a Total Rewards program, competitive compensation and benefits. Salary range £25,000.00 - £38,125.00 GBP annual.

Equal Opportunity Employer

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.