Customer Care Process Optimization Specialist

A leading travel and spend management platform is seeking a Business Process Improvement Specialist to analyze and optimize customer care workflows. In this impactful role, you will work cross-functionally using data-driven insights to enhance efficiency and service quality. Ideal candidates possess experience in process improvement and strong analytical skills, thriving in a dynamic environment. Company benefits include competitive pay, equity ownership, and generous leave policies. Based in Birmingham, this role supports hybrid working while valuing direct collaboration.