Customer Care Intern

About Club Med

Club Med is a global hospitality brand specializing in premium all inclusive holidays packages. With over 70 resorts worldwide, we offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Position Overview

We are seeking a Customer Care Intern to join our dynamic team at the Club Med London Office for the UK, Irish, and Nordics markets. This internship presents an exciting opportunity for individuals who are passionate about delivering exceptional customer service and gaining valuable experience in the travel and hospitality industry.

Key Responsibilities

• Assist Customers: Respond promptly and professionally to customer inquiries via all communication channels, providing accurate information about Club Med resorts, packages, and services.
• Handling pre & post departure claims: Address any claims or issues before or after customers depart for their Club Med holidays, including but not limited to complaints regarding T&C or service level received from the teams or complaints regarding the customers' stay following Club Med processes. Manage the entire process of claim resolution, from initial contact through to resolution and follow up.
• Problem resolution: Address customer concerns and complaints effectively, striving to achieve prompt resolution and ensure customer satisfaction, adhering to Club Med policies and procedures.
• Product Knowledge: Maintain up to date knowledge of Club Med T&C, processes and policies to provide informed assistance and guidance to customers.
• Documentation: Maintain accurate records of customer interactions, transactions, and resolutions in our CRM system.
• Collaboration: Collaborate closely with other departments, including Sales, Marketing, and Operations, to ensure seamless communication and coordination in addressing customer needs and claims.
• Continuous Improvement: Identify opportunities for process improvement and contribute ideas to enhance the customer experience and operational efficiency.
• Feedbacks: Gather post call and post stay feedback from customers, addressing any concerns, and maintaining positive relationships for future bookings and liaising with sales teams and resorts for operational improvements.
• Reporting: Provide management with reporting on claims management but also feedbacks from customers and ad hoc reporting on demand.

Qualifications

• Currently enrolled in a bachelor's or master's degree program, preferably in Hospitality Management, Tourism, Business Administration, or a related field. Please note that the placement needs to be part of your university degree.
• Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
• Strong customer service orientation with a genuine desire to assist and support customers.
• Ability to multitask and prioritize tasks in a fast paced environment while maintaining attention to detail.
• Proficiency in Microsoft Office applications (Word, Powerpoint, Excel ).
• Fluency in English; proficiency in French is a plus.

Duration & Compensation

This is a full time internship position with a duration of 12 months.

Compensation: 8.60 - 11.44 GBP per hour.

Location

Club Med London Office, UK (Connect House, Alexandra Road, SW19 7JY London)

Starting Date

1 September 2026

Benefits

You will be entitled to remote working-2 days a week. Working hours will be from Monday to Friday 09:00 to 17:30, including an hour lunch break.

Equal Opportunity Employer

Club Med is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences.